Call center services are services performed by teleservices operators in a call center environment and include everything from answering the phones to handling product recalls. Virtually any business process you can do by phone, web or email can be outsourced to AnswerNet. You can use our services to extend your reach into new markets, provide stronger customer support or even retain your existing customers. We even offer services for all phases of the sales process from marketing to inside sales. By outsourcing to us, your business will benefit by minimizing staffing and overhead costs
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Services fall into 4 basic categories…
o Inbound – We TAKE the calls for you.
o Outbound – We MAKE the calls for you.
o Automated (Electronic) – We AUTOMATE processes for you.
o Business Process Outsourcing (BPO) – You DELEGATE the business process
Call Center Services Directory:
Explore the Directory listed on the right side of this page. If you don’t see the service you need, contact us and we can customize a service just for you.
Inbound Call Center Services – We TAKE the Calls for You
Inbound services focus on taking the incoming phone calls to your business or organization. Examples of the many inbound services include: telephone answering, order processing, dispatch and help desk services.
Outbound focus on making the outgoing phone calls for your business or organization. Examples of the many outbound services include: telesales, telemarketing and market research.
Electronic are about automating processes for your business or organization. Examples include interactive voice response (IVR), voicemail and dealer locator.
You DELEGATE the Business Process to Us
Business Process Outsourcing (BPO) services are when you delegate the entire business process to us. Any inbound, outbound or electronic service can be entirely outsourced. However, examples of commonly outsourced services include fulfillment, email management and faxing.